Support Phone: +1.855.284.2007

Support Email: support@netfoundry.io

Please note that not all packages are available in all regions. Please check with your NetFoundry representative or mail support@netfoundry.io for more details.

SUPPORT PROGRAM STANDARD SELECT PREMIUM
Cost - % of Total Services 10% 15% 20%
       
PROGRAM FEATURES STANDARD SELECT PREMIUM
Web Portal Support  Yes  Yes  Yes
Email Support  No  Yes  Yes
Phone Support  No  Yes  Yes
Service Delivery Manager  No  Yes  Yes
Technical Account Manager  No  No  Yes
Delivery SLA  Best Effort  99.9%  99.95%
Quarterly Business Review  No  Yes  Yes
       
RESPONSE TIME SLA STANDARD SELECT PREMIUM
Severity One Issue  24 Hours  12 Hours  1 Hour
Severity Two Issue  Best Effort  24 Hours  2 Hours
Severity Three Issue  Best Effort  Best Effort  12 Hours


*Customer architectures must qualify to be eligible for standard or premium support
*Basic support does not apply for free trials or free tiers

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